Terms & Conditions

These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through email or telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the “website”) and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

These pages, the content and infrastructure of these pages, and the online reservation service provided on these pages and through the website (the “service”) are owned, operated and provided by rafflesmedical.vn (“rafflesmedical.vn”, “us”, “we” or “our”) and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.

1. Confirmation of Payment:

Your payment is accepted when full payment has been received. Once payment has been cleared, you will receive the confirmation via email from the Finance Department. You are required to notify us if you do not receive the confirmation email within 02 (two) working days after payment. We are not responsible for any delay/loss caused by the wrong email addresses supplied by customer or the situation that customer do not notify us by email that the confirmation is not received.

2. Privacy

Rafflesmedical.vn uses high ethical standards and respects your privacy. Save for disclosures required by law in any relevant jurisdiction and the disclosure of your name, email address and your credit card details for completing your booking with the relevant hotel of your choice, we will not disclose your personal information to third parties without your consent. However, we reserve the right to disclose your personal information to our affiliated (group) companies (in and outside Vietnam), including our and our affiliated (group) companies’ employees and our trusted agents and representatives who have access to this information with our permission and who need to know or have access to this information to perform our service (including customer services and internal (audit/compliance) investigation) to and for the benefit of you. Please have a look at our privacy policy for further information.

For further help please feel free to contact us again through ar_vn@rafflesmedical.com